UX & Service Design M.A. Degree Online

Your programme content

This is what you will learn

You want to design user experiences to satisfy customers.

If you are passionate about designing user experiences to satisfy customers, our UX & Service Design (M.A.) degree programme is for you. With services accounting for around 70% of the gross value added (GVA) generated in the European Union, designing services to meet customer needs is becoming increasingly important.

In this programme, you will learn to develop interactive processes and features, as well as professional services. This programme is suitable for anyone who has completed a Bachelor of Arts degree and is enthusiastic about managing and designing user experiences to develop first-class services.

Degree: Master of Arts (M.A.)
Credit points: 60 / 90 / 120 ECTS
Standard period of study: 2 / 3 / 4 semesters
Language: The programme is taught entirely in English
Start of studies: On the first day of each month
Tuition fees: From EUR 579 per month (Total cost: EUR 14,475) for 90 ECTS
Accreditation: Accredited
Certification: State approval by the ZFU (national central office for distance learning), No. 1153423 for 90 ECTS

Please note that some modules in your degree program require the use of Adobe Collection, Adobe XD or a comparable software. If you do not have access to use the Adobe Collection or Adobe XD, we recommend a student subscription or the use of the public domain software gimp, Pixlr X, Photopea Online, Figma and Hotjar, etc.

You combine innovation, technology, management and the customer.

In our UX & Service Design (M.A.) degree programme, you will learn to combine innovation, technology, management, and customer experience to design the user’s overall inter- action with digital and analogue systems. You will have the opportunity to set individual focus areas through the projects you design and apply your newly acquired knowledge in a practical context.

As potential managers, you will use your expertise in both UX and service design to organise and control design processes. Service design promotes a holistic view of processes within companies and how they contribute to the overall customer experience. You will learn to research models and methods at the interface between business, marketing, design, and technology, adapting them as necessary and developing new methods if required.

Your outlook

Your future in UX & Service Design

You will become an expert in user experience and service design.

As an expert in user experience and service design, you will become skilled in designing the entire user experience with products, from material goods like furniture to services in hospitals and interfaces. Your goal will be to make services, products, and systems user- oriented and successful by researching and understanding user behaviour.

You will learn methods from both UX and service design disciplines and have the option to specialise as a UX designer or a service designer. Your expertise will be in demand in classic design and in UX design agencies or in the industry, where you will be able to develop user-oriented solutions for both product and service industries.

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UX & Service Design (M.A.)

Your curriculum

Your master variants:

90 ECTS

60 ECTS

120 ECTS

3 Semester 90 ECTS

1. Semester

General Business Administration (Engl.)
6
Service Design - Principles & Methods
6
User Experience Design - Principles & Methods
6
Design Research & Design Methods
6
Project 1 - UX Practice-based Research
6

2. Semester

Marketing (Engl.)
6
User Experience and Prototyping
6
Design Systems & Designing in complexity
6
Design Theory, Scientific Design Concepts & Design Science
6
Project 2 - Service Design Research Based Project
6

3. Semester

Change Management (Engl.)
6
Master-Thesis
24

Curriculum for 90 ECTS (PDF)

Admission Requirements for 90 ECTS

Completed university degree or equivalent degree (min. 180 ECTS)

Knowledge of the English language level B1
At least one year work experience
Basic knowledge of the chosen study programme
Motivational interview

Admission Requirements for 90 ECTS

Completed university degree or equivalent degree (min. 210 ECTS)

Knowledge of the English language level B1
At least one year work experience
Basic knowledge of the chosen study programme

Admission Requirements for 90 ECTS

Completed university degree or equivalent degree (min. 240 ECTS)

Knowledge of the English language level B1
At least one year work experience
Basic knowledge of the chosen study programme

2 Semester 60 ECTS

1. Semester

Service Design - Principles & Methods
6
Design Research & Design Methods
6
Design Systems & Designing in complexity
6
Design Theory, Scientific Design Concepts & Design Science
6
Project 1 - UX Practice-based Research
6

2. Semester

Change Management (Engl.)
6
User Experience Design - Principles & Methods
6
Master Thesis and Colloquium
18

Curriculum for 60 ECTS (PDF)

Admission Requirements for 60 ECTS

Completed university degree or equivalent degree (min. 180 ECTS)

Knowledge of the English language level B1
At least two years work experience
Basic knowledge of the chosen study programme
Aptitude test

Admission Requirements for 60 ECTS

Completed university degree or equivalent degree (min. 210 ECTS)

Knowledge of the English language level B1
At least two years work experience
Basic knowledge of the chosen study programme
Motivational interview with the course director

Admission Requirements for 60 ECTS

Completed university degree or equivalent degree (min. 240 ECTS)

Knowledge of the English language level B1
At least two years work experience
Basic knowledge of the chosen study programme

4 Semester 120 ECTS

1. Semester

Change Management
6
User Experience Design - Principles & Methods
6
Design Theory, Scientific Design Concepts & Design Science
6
Project 1 - UX Practice-based Research
6
♥ Elective module 1
6

2. Semester

General Business Administration
6
Service Design - Principles & Methods
6
Design Research & Design Methods
6
Project 2 - Service Design Research Based Project
6
♥ Elective module 2
6

3. Semester

Marketing
6
User Experience Research
6
User Experience and Prototyping
6
Design Systems & Designing in complexity
6
Project 3 - UX-Service Integration
6

4. Semester

Master Thesis and Colloquium
30

Curriculum for 120 ECTS (PDF)

Admission Requirements for 120 ECTS

Completed university degree or equivalent degree (min. 180 ECTS)

Knowledge of the English language level B1
At least one year work experience

Admission Requirements for 120 ECTS

Completed university degree or equivalent degree (min. 210 ECTS)

Knowledge of the English language level B1
At least one year work experience

Admission Requirements for 120 ECTS

Completed university degree or equivalent degree (min. 240 ECTS)

Knowledge of the English language level B1
At least one year work experience

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Information material

Still undecided?

You want to fulfill your dream of studying UX & Service Design but are still undecided? Whatever your plan is, we're here to support you! Learn about the content, perspectives, and specializations of your distance learning program at your own pace. You can easily view your brochure with just a few clicks in our digital letter shop.

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Accreditation & Rankings

Accreditation & Rankings

Our quality standards

You have high aspirations. And so do we. You can rely on the outstanding quality of our programmes. We are one of the few private universities that enjoy permanent state recognition. We are system-accredited – which means that the excellent quality of our degree programmes is guaranteed, as is the recognition of your degree.

The quality seal of the German Accreditation Council acknowledges the high standards of teaching and learning at our distance learning university. Moreover, we are entitled to use our tested quality assurance processes to accredit our degree programmes internally. You can therefore be sure that the degree you take will be up-to-date, application-oriented and methodologically tested. And you can rest assured that we plan, teach and assess according to certified processes.

Meet the most popular distance learning university!

Online information event UX & Service Design M.A. 22.01. - 30.11.-0001

Find out about your desired Master's degree program in UX & Service Design M.A. without commitment and from the comfort of your own home on January 22, 2025 at 6:00 pm. (CET)

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Tuition fees

These are your tuition fees

Your Programme with 60 ECTS

Flex 1: 12 monthly instalments à 829 €, totalling 9,948 €
Flex 2: 16 monthly instalments à 679 €, totalling 10,864 €*

Your Programme with 90 ECTS

Flex 1: 18 monthly instalments à 729 €, totalling 13,122 €
Flex 2: 25 monthly instalments à 579 €, totalling 14,475 €*

Your Programme with 120 ECTS

Flex 1: 24 monthly instalments à 629 €, totalling 15,096 €
Flex 2: 36 monthly instalments à 449 €, totalling 16,164 €*

*Pay less each month for a longer period of time - that's our financing proposal in the Flex 2 model. However, you can still finish your studies within the standard period of study if you wish. You then simply continue to pay after your studies until the total fee has been paid. The Flex 2 option is only bookable with residency in the EU and in Switzerland, Norway, Liechtenstein and the United Kingdom.

What you can count on with our payment model:

You are not required to set the duration of your distance learning programme before you start studying – in fact, you are entirely flexible.
You can rest assured that we will support you for up to twice the length of the standard duration of studies – without charging you any additional fees.
You will always receive the study materials in digital form.